Dispatcher - Reed Talent Solutions : Job Details

Reed Talent Solutions are working with Cadent Gas on the search for 4 Dispatchers.

We are looking for enthusiastic individuals to join our growing team in a fast-paced Dispatch Centre. We are looking for enthusiastic individuals to join our growing team in a fast-paced Dispatch Centre. You will be responsible for the on day allocation of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources. With training and development, you will become technically competent and will be able to provide an excellent service to both engineers and the public.

Who are Cadent Gas?

Cadent are excited to be part of the future of UK energy! Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050.

Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do.

Key Accountabilities

• Regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues.
• Ensuring jobs are in alignment with the engineers’ schedules for that day.
• Demonstrating strong inter-personal skills with an ability to build relationships with internal and external stakeholders and customers.
• Maximising the efficiency of on day resources.
• Utilising the systems required to maximise their effectiveness.
• Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations.
• Supporting the leadership team with resilience events (BCM, incidents).
• First point of contact for Network Supervisors and responsible for escalating issues to the relevant supervisor.
• Ensuring delivery of the on- day plan, including providing feedback on any operational resourcing and performance issues.
• Carrying out all activities in accordance with the relevant policies, standards and procedures.

About You

We are looking for individuals who have the below qualities:

• Excellent communication skills, verbal and written, to ensure successful relationships are established and maintained.
• Methodical, tenacious and customer focused.
• Able to consistently work towards set objectives and tight deadlines.
• Ability to work in a high-pressure environment with a high volume of incoming calls and maintain a calm and professional manner.
• Data input skills (speed and accuracy).
• Logical thinking with the ability to resolve problems quickly and effectively.
• Computer literate, with basic understanding of MS Office packages.
• Attention to detail and data accuracy.
• Able multitask with a high level approach to problem solving.

Diversity and Inclusion

Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

What is in it for you?

We are committed to supporting our employees to get the best out of themselves. As a member of our valued team, you will have ample opportunity to develop your skills set and kick-start your career. We will continue to support you as you progress and thrive in our organisation.

You will start your Cadent career at our Ansty office (CV7 9JU). The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.

Key Details:

• Start date: Monday 22nd September 2025
• Pay rate: Week 1- Week 12 £15.72 which includes a 20.8% shift uplift. From week 13 onwards this will change to £16.14.
• Contract type: Temporary assignment via Reed Talent Solutions.
• Shift pattern: Monday - Sunday shifts between 6.45am - 11pm
• Contract: 6-month temporary assignment with a view to be extended to 9 months
• Location: Pilot Way Ansty Park, Coventry, CV7 9JU
• Onsite/hybrid/remote: Full time on site

Be part of something big. Help shape the future of gas for generations to come.If you are interested in this role or want to find out more, please reach out and send your application to us today with an updated CV.