Digital Support Specialist - Huntress : Job Details

Digital Support Specialist

£26,000 - £28.000

Are you the go-to problem solver in your group when tech goes wrong? Do you thrive on turning confusion into clarity?

At Huntress, we're proud to be partnering with a forward-thinking client who's shaking up traditional tech support. We're looking for a Tech Support Advisor who's not just technically minded, but people-powered-someone who knows that behind every tech query is a person who needs a great customer experience.

This isn't your average helpdesk role. No scripts. No robotic responses. Just real conversations, smart solutions, and the kind of human touch that makes all the difference.

What You'll Be Doing:

• Acting as the first line of support for customers with tech issues-via live chat, email, or phone
• Troubleshooting
• Logging cases accurately and sharing knowledge with the wider support team
• Helping customers not just fix problems-but understand them

You'll Need:

• A genuine love for helping people and solving problems
• Strong communication skills-written and spoken
• Confidence using online platforms and navigating support systems
• Previous experience in a support or customer service role (tech background a bonus!)
• A calm, can-do attitude-even when things get a bit tricky

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.