Digital Support Apprentice - QA : Job Details

Keane Premier Group have been providing world-class in-home and live-in care across Glasgow and surrounding areas since 2008. This is a fantastic opportunity for a compassionate and caring individual to join their team.

They are looking for a friendly, confident individual who is keen to learn and develop. Full comprehensive training will be provided however the ability to communicate and use own initiative is something they are keen to see.

You’ll be in great hands! Keane Premier Group’s values mean their tailored services are matched to whomever steps through their doors, and from that moment onwards, everything they do is to make their residents as comfortable as possible. They are committed to supporting the development of junior talent having taken on apprentices already within the business.

Interested? Apply today!

Responsibilities:

• First point of contact for all telephone calls, emails, and reception queries, ensuring a professional and welcoming approach. Supporting service users, families, and staff with enquiries, triaging to the appropriate person or department.
• Maintaining accurate records, filing systems, and databases in line with confidentiality and GDPR requirements on Care Planner and internal shared drives.
• Assisting with scheduling meetings via MS Teams, managing diaries on MS Outlook, and preparing documents when required through MS Word.
• Assisting with elements of recruitment through Applicant Tracking System (ATS), Recruit Genie, including screening calls, arranging interviews, and providing additional support when required. You will become a systems expert on this.
• Providing general support, including typing, scanning, photocopying, and data entry and collaborating with other areas of the business with routine tasks, ensuring efficiency and attention to detail.
• Handling incoming and outgoing mail, ensuring it is distributed or processed promptly.
• Liaising with external stakeholders and partners in a professional manner, promoting a positive image of Keane Premier Support Services.

Desirable skills:

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise effectively.
• A professional, friendly, and approachable manner.
• Confidence in handling phone calls and face-to-face queries.
• Good IT literacy, including Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a wider team.
• Flexibility to provide cover at more than one office when required.

Salary: £18,525 per annum.

Working hours: 37.5 hours per week, Monday to Friday, 9am – 5pm.

Benefits include:

• Early access to a portion of your earnings with Wagestream.
• Health Assured employee assistance programme, with 24/7 support via the Wisdom app and helpline – access health checks, wellbeing tools, legal advice, and much more.
• Free confidential counselling sessions – up to 6 structured counselling sessions via phone, online or face-to-face.
• Bright Exchange, available through the Wisdom app – unlock exclusive deals and discounts on a wide range of products and services.
• Gift card and cinema savings through Salary Extras.
• Exclusive high street discounts through the Blue Light Card.
• Free mortgage consultation with McCuster Mortgage Solutions.
• Comprehensive induction and ongoing training to support your confidence and success.
• 28 days’ holiday (pro rata).
• Clear opportunities to grow, with real career progression routes to help you reach your full potential.

Future prospects:

Upon completion of your apprenticeship there is the possibility to continue your role at Keane Premier Group! At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.