Digital Support Apprentice - QA Ltd : Job Details

Would you like to work for one of Scotland's leading law firms?

Harper Macleod has been named Law Firm of the Year eight times and ranked in The Times Scotland Best Law Firms 2024. They are seeking a Digital Support Apprentice to join the Debt Asset and Recovery team within their Glasgow office.

Based in the city centre, you will work for an organisation that provide expert advice on areas such as personal injury, employment law and medical negligence. You will pro-actively provide an efficient, organised and professional service by ensuring that the team have the appropriate support for all aspects of their work activities.

This is a fantastic opportunity to develop within a business that has supported over 80 apprentices through their qualification in partnership with QA! In 2023 alone they onboarded over 20 apprentices into their offices across Scotland. You will be working towards an SCQF Level 6 Diploma.

What will you be doing?

• Become a system expert on 3E, Harper Macleod’s practice management system. You will create committal/liability cases on 3E for a wide range of clients including business, individuals and landlords
• Become a key user of Solcase, a case management system where client information will be kept up to date. This allows for collaboration between colleagues
• Act as the first point of contact for clients to support with debt recovery needs and log information correctly
• Send licences to Sheriff Courts or archive on Worksite (a digital filing system)
• Arrange digital signatures and send out notices to clients
• Scan paper copies onto Workflow, a system that allows documents to be shared digitally
• Close client matters and electronically file them on Worksite
• Prepare letters on MS Word and distribute accordingly

Full training will be provided.

What qualities should you have?

• Excellent administrative and organisational skills
• Excellent IT skills
• Excellent verbal and writing communication skills
• Ability to prioritise and work to deadlines under pressure, often with short notice
• Ability to use initiative and to work both independently and as part of a team
• Attention to detail and accuracy when working with data or creating content

Salary:

£19,838 per annum

Working week:

35 hours per week, Monday to Friday, 9am - 5pm

Benefits:

• Pension scheme
• Critical illness protection
• Life assurance
• Discounted conveyancing on sales and purchases
• Discounted eyecare
• Charity donation through payroll
• Cycle to work scheme
• Buy additional leave option
• Extra holidays at Christmas
• CSR days
• Funding for external training
• Recruitment finder’s fee
• Additional discounts
• 4pm birthday finish

Future prospects:

Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!