Digital Personalisation Manager - Forward Role : Job Details

Job Opportunity: Digital Personalisation ManagerLocation: North West England (Hybrid flexibility may be considered)Salary: Competitive + BenefitsContract Type: Full-Time, Permanent

Are you a skilled leader with a passion for print and personalisation? We're working with a forward-thinking and dynamic client in the consumer goods space who is looking to appoint an experienced Digital Personalisation Manager to lead the production and delivery of high-quality, customised products.

In this pivotal role, you will oversee the end-to-end management of personalised and print-based production processes, ensuring operational excellence, quality assurance, and customer satisfaction. This is an exciting opportunity for someone who thrives in a fast-paced environment, is technically proficient in UV printing and engraving, and is motivated by continuous improvement.

Key Responsibilities:

• Lead and manage the personalisation and print production team, ensuring orders are fulfilled with precision and efficiency.
• Calibrate and maintain print and engraving machinery to ensure colour and quality consistency.
• Implement robust quality control standards to maintain brand integrity.
• Manage stock levels for materials, inks, and supplies.
• Identify and troubleshoot production issues to minimise downtime and waste.
• Research and evaluate new techniques, machinery, and software to drive innovation.
• Collaborate with suppliers to source the best materials and solutions.
• Provide training and development for staff, promoting a culture of learning and high performance.
• Oversee workload planning and resource allocation, especially during peak periods.
• Work alongside senior management and operations to support business goals.
• Liaise with customer service to address and resolve custom order enquiries or concerns.
• Remain up to date with industry developments to maintain a market-leading position in personalisation.

Candidate Profile:

• Proven experience managing teams in a print, personalisation, or production environment.
• Hands-on expertise with UV printing equipment is essential.
• Strong understanding of workflow planning, KPIs, and performance metrics.
• Excellent problem-solving skills and mechanical aptitude for machinery maintenance.
• Confident communicator with an approachable and collaborative leadership style.
• Well-organised with excellent time management and administrative skills.
• Adaptable and resilient, capable of managing multiple priorities under pressure.
• Previous experience using a Warehouse Management System (WMS) is advantageous.

This is a fantastic opportunity for a seasoned production leader to make a significant impact in a company that values innovation, customer satisfaction, and operational excellence.

Interested?If you have the experience and ambition to take on this exciting challenge, please get in touch today for a confidential conversation.

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.