Digital Learning Systems Administrator - London - The Guardian : Job Details

Do you have strong experience using Word Press? Look no further!

Charity People have partnered with an amazing health foundation helping them to recruit a Digital Learning Systems Administrator.

Salary offered £29,000 per annum

Hybrid - going to London (SE1) twice a week

This role has come available due to growth and promotion. This is an exciting opportunity for you to join a lovely forward thinking team.

The Digital Learning Systems Administrator will play a key role in supporting the smooth day-to-day running of the Academy's online learning platform and digital learning experience. You will work closely with colleagues across operations, communications and programme delivery teams to upload and maintain course content, support learners and facilitators, and troubleshoot any technical issues across our digital platforms.

You will be highly organised, confident with digital systems, and committed to ensuring a first-rate user experience for participants across the Academy's digital learning offers.

Duties and responsibilities:

• Upload and maintain course materials, resources, and learning activities for participants and members on the Learning Management System (LMS), website (Word Press) and Customer Relationships Manager system (Salesforce)
• Ensure all content is accurately formatted, up to date and published according to programme timelines
• Maintain user enrolment and access permissions across programmes

• Act as a first point of contact for technical issues and LMS-related queries from participants and facilitators
• Troubleshoot issues and escalate as needed to the Academy Online Manager or IT support
• Monitor learner engagement and completion data and flag issues to programme leads

• Liaise with programme leads to ensure digital delivery aligns with programme plans
• Schedule and support live online events including set-up of Zoom/Teams links, testing, and post-session uploads
• Assist with the creation of learner guidance materials or FAQs

• Run regular reports on learner activity and completion
• Assist with survey distribution and feedback collation for online programmes

• Contribute to process improvement for managing online content and learner support
• Work with colleagues to improve user journeys and consistency across programmes and digital systems.

Person Specification:

• Strong IT skills and confidence working with digital platforms
• Experience using digital platforms in an ewducations or professional setting
• Proven organisational and administrative experience
• Experience supporting customers, users, or learners
• Experience with Word Press
• Experience with CRM systems (e.g. Salesforce) or event platforms (e.g. Eventbrite)
• Friendly, supportive and professional approach

The role closes on 3rd September, 2025

Candidates shortlisted for this role will be requested to answer one question

First stage interview on 9th September, 2025

Second stage interview on 17th September, 2025

Please apply in interested in this role.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.