Digital Customer Service Advsior - Robert Walters : Job Details

Digital Customer Service AdvisorSalary: £26,672Location: Warrington - onsite roleHours: (40hrs) Day Shift Pattern - Work 5 out of 7 days on a rotational schedule, covering Monday to Sunday.Contract: Perm

Keywords: digital customer service advisor, digital service, online account assistance, regulatory compliance, team environment, career development, inclusive workplace, flexible shifts, employee benefits

An exciting opportunity has arisen for a Digital Customer Service Advisor to join a thriving digital customer service team in Warrington. This role offers the chance to be part of a supportive and collaborative environment where your commitment to delivering exceptional service will be valued and rewarded. With a competitive salary of £26,672, flexible shift patterns, and a comprehensive benefits package-including bonus opportunities, pension scheme, and enhanced family leave-this position is ideal for someone who enjoys helping others and wants to grow professionally and personally.

• Respond promptly and professionally to inbound customer queries via live chat, telephone, and email channels.
• Deliver friendly and accurate assistance while ensuring all interactions meet regulatory standards.
• Maintain precise records of customer data and resolve account-related issues efficiently.
• Collaborate with internal departments to address complex queries and ensure seamless customer experiences.
• Participate fully in on-site training during your initial four weeks to build confidence in systems and processes.
• Adhere strictly to shift patterns across five days per week, including weekends as part of a 40-hour schedule.

• Proven experience in a customer-facing role with strong verbal and written communication skills.
• A positive attitude toward learning new systems or processes and enthusiasm for personal development.
• Strong attention to detail when recording data or following procedures.
• Ability to work collaboratively with colleagues across departments to resolve issues quickly.
• Comfortable working fixed evening shifts, including weekends as part of a regular rota pattern.

This organisation is committed to creating an inclusive workplace where everyone feels welcome regardless of background or identity. Employees benefit from comprehensive training programmes designed for skill-building and personal growth. Flexible shift options cater to various lifestyles while enhanced family leave policies reflect genuine care for staff wellbeing. Additional perks include bonus schemes, generous pension contributions, recruitment rewards, and discounts at leading retailers both online and on the high street.

If you're ready to take the next step as a Digital Customer Service Advisor then apply by clicking the link below!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates