Desktop Support Engineer - Reed : Job Details

• Desktop Support Engineer 
• Driffield, East Yorkshire (5 days a week in the office)
• £31,000

Our client in Driffield is currently on the lookout for an experienced Desktop Support Engineer to join a dynamic team, providing high-quality 1st and 2nd line IT support. Based in Driffield, this full-time role offers an excellent opportunity for an IT professional to contribute to the organisation’s IT infrastructure while working in a supportive environment. 

Key Responsibilities:

• Provide IT support across the organisation, ensuring a high level of customer service in line with ITIL principles
• Diagnose and troubleshoot hardware, software, and network issues efficiently
• Build, configure, and deploy laptops, mobile phones, and tablets, ensuring smooth device lifecycle management
• Perform system administration tasks, including user management in Active Directory and Exchange
• Maintain accurate records of IT issues, resolutions, and asset management
• Support mobile device and application management across Microsoft, Apple, and Android platforms
• Identify and escalate security risks where necessary
• Work on strategic IT projects and contribute to continuous service improvement

The following skills and experience will be beneficial for this role:

• 3-5 years’ experience in a customer-facing IT support role
• Strong imaging and build skills for laptops and mobile devices
• Excellent troubleshooting skills with a methodical and logical approach
• Proficiency in Windows OS, Windows Server, Active Directory, and Exchange
• Working knowledge of wireless technologies and IT asset management
• Strong interpersonal and communication skills, with the ability to engage with users at all levels
• Highly organised, self-motivated, and capable of working independently
• Full driving licence and access to own transport