Deputy Team Leader Small Claims - Keoghs LLP : Job Details

The role of a Deputy Team Leader is to assist the team leader to ensure the team meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining high technical quality and the commercial benefit to Keoghs.

•Deputise in the absence of the Team Leader including:-

•Triage new instruction files and assist with allocation of new instructions; considering individual File Handlers capability and financial authority / handling limit. 

•Liaise and deal with queries from LST and others relating to new instructions.

•Ensure prompt bill approval by FE’s to ensure consistent cash flow.

•Act as the first point of contact for client complaints when the team leader is absent from the office, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the Problem Recovery Process (PRP) and notifying the relevant senior managers.

•Daily post distribution – identifying potential complaints and PRP’s.

•Supervision and coaching of 3 File Handlers including 2 File Handler with no Financial Authority and 1 File Handler with a £15k Financial Authority ensuring compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery is maintained at all times. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of allocated team members.

•Deliver personal caseload of approximately 30 files to required company standards

Working Hours 

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is Bolton 

•Experience in the file handing of technical and high value motor claims, preferably holding a £25k FA

•Proficient in all stages of the litigation process of motor claims

•Demonstrate some prior experience of;

Providing Technical support to others

•Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system, and aspects of Management Information (MI).

•Keoghs management processes (finance, people and operations).

•Dedicated Client Strategies and Service Level Agreements.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; 

Our Values

We are connected 

We are Dynamic

We are Innovative 

We succeed together 

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation