Deputy Manager - Neat Sourcing : Job Details

As Deputy Manager, you'll work closely with the Registered Manager to oversee daily operations and uphold high quality care:

• Support and supervise a committed support team delivering person-centred care
• Help create and maintain individual support, behaviour and risk management plans
• Coordinate multi-agency communication and represent the service with families, health, and social care professionals
• Facilitate residents’ community participation—including activities, appointments, and independent living skill development
• Manage rotas, staff inductions, and maintain documentation and compliance
• Act as manager on duty in the Manager’s absence and support continuous improvement

Essential Qualifications & Requirements:

• Level 3 Diploma/QCF/NVQ in Health & Social Care or equivalent qualification
• Experience as a Deputy Manager, shift leader or senior support worker in supported living or residential care
• Full UK driving licence—required for resident transport and community access

Knowledge, Skills & Personal Qualities:

• Strong understanding of autism, learning disabilities, and complex communication needs
• Empathy, patience and excellent interpersonal skills
• Leadership capacity: coaching, motivating, and supervising staff confidently
• Ability to work flexibly, calmly under pressure, and with a problem-solving mindset
• Commitment to person-centred values, promoting dignity, independence and choice

Desirable:

• Level 5 Diploma or working towards it
• Previous experience with Positive Behaviour Support (PBS) or behaviour management frameworks
• Experience in care coordination and liaison within the health/social care system

• Enhanced benefits package: 28 days annual leave plus service days, casual dress code, free meals on shift, discounted staff perks
• Training, development and paid progression to Level 5 and beyond
• Referral bonuses and pension scheme
• Compassionate, family-oriented culture with regular staff well-being support