Deputy Chief Operating Officer Consumer Finance - Connexa : Job Details

Deputy Chief Operating Officer - Consumer Finance | London (Hybrid)

Up to £160,000 + Bonus + Benefits

Our client, a leading name in consumer finance, is seeking a commercially astute and analytically minded Deputy Chief Operating Officer to join their senior leadership team. This is a strategic, high-impact role designed for a data-driven operator with a consultancy background and a proven ability to deliver meaningful change across complex businesses. You'll be supporting the COO in driving operational excellence across a fast-paced, regulated environment, with a focus on business performance, process improvement, and data-led transformation including the application of AI technologies to drive operational efficiencies.

This is a hybrid role, requiring a minimum of 3 days per week onsite in London. Candidates must be within commuting distance.

Responsibilities:

• Lead and support operational initiatives across key business functions
• Analyse complex data sets to generate actionable insights and monitor performance
• Collaborate cross-functionally to identify early issues and deliver long-term solutions
• Drive innovation using AI tools to enhance processes, automation, and decision-making
• Own delivery of key strategic projects from planning through execution
• Act as a key advisor and operational partner to the COO
• Represent the COO across the senior leadership team, helping to shape and execute the company's strategic vision

What we're looking for:

• MBA-qualified, with strong academic background in business, finance, or related fields
• 2-4 years' experience in a top-tier consultancy (Big 4 or equivalent), with exposure to financial services or transformation projects
• Deep understanding of consumer finance operations and regulatory frameworks
• Hands-on experience applying AI, automation or advanced analytics in a business operations setting
• Strong commercial and operational acumen with experience owning or influencing P&L
• Exceptional communication and relationship-building skills with senior stakeholders
• Strategic thinker with a hands-on mindset and comfort working across data, process, and delivery
• Proven ability to work across functions and deliver change in fast-paced environments

Why apply?

• Opportunity to shape operations in a purpose-led financial services business
• Hybrid working with 3 days a week in modern London HQ
• Exposure to senior executive decision-making
• Real influence on strategy, innovation, and transformation
• Collaborative, high-performing leadership team

If you're a senior operator with a consultancy mindset, a passion for data and AI, and experience in the consumer finance space this is a rare opportunity to step into a role with both commercial influence and leadership progression.

Keywords:Deputy COO, Consumer Finance, Big 4 Consulting, Strategy & Operations, MBA, Operational Excellence, AI in Business, Automation, Business Transformation, Financial Services, Senior Leadership, London Hybrid Jobs, Fintech Executive, COO Support

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.