Day Concierge - Abbatt Property Recruitment : Job Details

Shift Pattern and hours: Monday to Wednesday 08:00am to 16:00pm and Saturday & Sunday 08:00am to 20:00pm

Rate of pay: £30,200 per annum

Location: Liverpool

Abbatt have an interesting opportunity for a people focused Day Concierge to work at a 27 storey residential development located only a 5 minute walk from Moorfields station. Within this role you will have the responsibility of delivering the highest level of customer experience and service to all residents, guests, contractors and the clients.

You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.

Ideally, you'll have all or most of the experience we're asking for:

• Previous experience within the hospitality industry, preferably within a similar role
• Significant experience providing exemplary levels of customer service
• Experience in managing contractors and building works within a busy development
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Responsibilities

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
• Work closely with the Development Manager to ensure the smooth running of the development.
• Assist the residents, guests and visitors when required providing exceptional customer service.
• Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels
• Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency.
• Raise purchase orders for any works carried out on site.
• Communicate with leaseholders and managing agents in an attentive and personable manner.
• Report all repairs and maintenance issues to the Development manager, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Ensure effective security of residents and the building at all times.
• Obtain and provide meter readings for all communal meters.

If this position is of interest to you please send your CV across.

Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion