Data Entry and Customer Service Advisor - Gi Group Ireland : Job Details

Data Entry & Customer Service Advisor / Holmewood, Chesterfield / £13.55 per hour

Shifts: Rotating shifts - 07:00-15:00 and 15:00-23:00 (including some weekends)

We are recruiting for a Data Entry & Customer Service Advisor to support a high-profile national survey programme. This is a fast-paced, office-based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Inputting large volumes of survey data using bespoke verification software
• Proofreading and redacting freeform comments to remove identifiable information
• Handling incoming calls from NHS staff, members of the public, and charities via the survey helpline
• Providing guidance on survey completion and logging call outcomes
• Supporting general administrative tasks and assisting with team operations as needed

Candidate Profile:

• Confident telephone manner and strong customer service skills
• High level of accuracy and attention to detail
• Ability to balance speed and precision in data entry
• Self-motivated, methodical, and adaptable
• Willing to support colleagues and "muck in" when needed
• Driving is beneficial due to limited public transport to the office (parking available)

Training & Compliance:

• Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks)

Additional Information:

• Informal interview process focused on team fit
• Possibility of contract extension based on performance and project needs
• Overtime may be available during peak periods, subject to approval

This is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.

Apply now to be considered for September and October start dates.

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Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

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