Data Analyst - Customer Retention - Morgan McKinley - eFinancialCareers : Job Details

Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications. You'll help them answer the big question - are they working? What you'll be doing:

• Partnering cross-functionally to design, roll out, and measure new customer experiences
• Leading A/B tests to measure and optimise customer retention strategies
• Defining KPIs and providing insights into what 'success' really looks like
• Building dashboards to make insights actionable

What we're looking for:

• Strong analytical mindset; not just dashboards but the ability to break down problems logically
• A/B testing expertise
• Advanced SQL skills (moderate queries, aggregations, data manipulation)
• Ability to define, measure and communicate insights clearly

If you're a data-driven problem solver who thrives on turning metrics into meaningful actions, we'd love to hear from you! Please note: This will be an initial 12 month contract, paid on a daily rate inside IR35 and hybrid working in central London.