Customer Support Coordinator - Walsh Employment : Job Details

Customer Support Coordinator – 12 Month FTC

Location: Central Manchester – Office Based

Salary: £30,000 per annum

Our client is a leading SaaS provider of innovative digital payment solutions designed to streamline business processes in the construction and related industries. Their multi-award-winning platform simplifies and automates transactions between trading partners, helping to enhance efficiency, reduce costs, and promote sustainability. Trusted by some of the biggest names in the sector, they are passionate about innovation, exceptional customer service, and delivering reliable solutions to the construction community.

Key Requirements

We are looking for an organised and proactive Customer Support Coordinator with strong communication and multitasking skills. You will thrive in a fast-paced environment, managing multiple priorities whilst maintaining a high standard of customer service and operational excellence.

Must-have skills and experience:

• Proven administrative support experience, including scheduling customer meetings, preparing reports, and maintaining accurate documentation.
• Strong communication skills – confident liaising with customers, stakeholders, external partners, and internal teams to ensure smooth project delivery.
• Demonstrated ability to track and progress project deliverables end-to-end, meeting agreed timelines and driving measurable benefits for customers.
• Experience in resource coordination, including managing availability and allocation.
• Knowledge of risk management principles, with the ability to identify risks and work with leadership to develop mitigation strategies.
• Skilled in producing and maintaining clear, accurate documentation such as meeting minutes, status reports, and delivery plans.
• Highly organised, with the ability to work efficiently with multiple departments and to tight deadlines.
• Comfortable and confident in a customer-facing role.

Role & Responsibilities

As a Customer Support Coordinator, you will play a key role within the operations team, managing all areas of the delivery function to ensure a consistent, efficient, and timely implementation across all projects.

Your responsibilities will include:

• Scheduling and coordination of all customer meetings and project activities.
• Preparing progress reports and supporting documentation to outline milestones, actions, and next steps.
• Acting as the primary liaison between internal teams, customers, and partners to facilitate effective communication and collaboration.
• Tracking and managing the progress of project deliverables to ensure on-time completion, with a focus on maximising the time-to-value for customers.
• Coordinating the availability of resources and assisting in allocation across projects.
• Identifying and escalating potential risks, working closely with the Operations Director to implement mitigation measures.
• Maintaining accurate and up-to-date records of all meetings, progress updates, and project documentation.

Working Conditions & Benefits:

• On-the-job training and abundant opportunities for professional development.
• Collaborative, fast-paced working environment within a leading SaaS business.
• Exposure to innovative digital payment solutions and the opportunity to contribute to high-profile industry projects.

If you are a detail-oriented professional who thrives in a customer-focused, delivery-driven environment, we would love to hear from you.