Customer Support Coordinator - Watkin Jones : Job Details

Are you organised with a sharp eye for detail? Do you thrive in a fast-paced environment where your admin skills make a real impact? If so, we want you on our team!

We're looking for a Customer Support Coordinator to join our team for a fixed term period of 9 months to cover maternity leave. This role plays an integral part of our post-completion process keeping our projects professional, and problem-free.

In this role, you'll be responsible for managing snags and defects reported by clients and building management companies, creating and maintaining detailed trackers for each project, and issuing updates and reports to site teams and stakeholders. You'll support monthly meetings, assist with retention release processes, and handle subcontractor notifications and contra charge trackers. 

And best of all, you can enjoy the flexibility of hybrid working, with a modern office base in Chester and the option to work from home part of the week.

About You:

To succeed, you'll bring a proactive mindset, strong communication and organisational skills, and a collaborative, customer-focused attitude. At Watkin Jones, we don’t just build buildings—we build trust, quality, and long-term relationships. You’ll be part of a team that values professionalism, innovation, and brand excellence in everything we do.

In return, we offer a competitive salary, a modern office environment, and a supportive team culture that values growth, collaboration, and continuous improvement.

Why Join Us?

At Watkin Jones, we believe in investing in our people. Here’s what we can offer you:

• Professional Growth: Individual support for your career advancement.
• Rewards: Discretionary annual bonus, health cash plan, life insurance, and more.
• Work-Life Balance: 25 days of annual leave (increasing with tenure), flexible working from home, and discounted gym memberships.
• Benefits: Exclusive shopping discounts, and a contributory pension scheme.

Why Choose Watkin Jones Group?

Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.

Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!