Customer Support Coordinator - Lloyd Recruitment Services Ltd : Job Details

About the Role:

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as an Office Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benefits and Perks:

• Competitive salary up to £26,000
• Fixed-term contract with possibility of going perm
• Standard office hours, Monday to Friday
• Generous holiday allowance plus bank holidays
• Company pension scheme
• Opportunity to be part of a growing business with a positive work culture
• Free on-site parking

Responsibilities:

• Efficiently manage customer enquiries via phone and email
• Coordinate and schedule engineers' tasks for optimal productivity
• Prepare and follow up on customer invoices and payments
• Build strong relationships with customers while managing their accounts
• Process parts requests accurately and promptly
• Collaborate effectively with service engineers and customers
• Prioritise tasks to meet deadlines in a fast-paced environment
• Update customer portals with relevant information
• Fulfil other duties as assigned by the company

Essential Skills:

• Proactive with meticulous attention to detail
• Self-motivated team player with excellent communication skills
• Strong literacy and numeracy abilities
• Basic computer proficiency (training provided)
• Proficient in Microsoft Office suite
• Comfortable working in a fast-paced environment

Desirable:

• Previous experience in a busy service department is advantageous

Refer a Friend and Earn:

Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to £500. Visit our website for full details.

Application Note:

Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.