Customer Success Specialist - Selective Marketplace : Job Details

Customer Success Specialist | Up to £25K | Leicester | Mon–Fri Full-time: 8:30 AM – 4:30 PM | Part-time: 9:30 AM – 2:30 PM

Are you a people person with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy brightening someone’s day?

Join Selective Marketplace Ltd – home to elegant womenswear brands Wrap London and Poetry Fashion – as our next Customer Success Specialist. Become part of a close-knit team that puts the customer experience at the heart of everything we do.

This is a fantastic opportunity to step into a rewarding full-time or part-time role with a growing company that champions teamwork, quality, and a warm, welcoming culture.

What We Offer:

• A secure, permanent role in a supportive and sociable team
• Competitive salary (£23,000–£25,000 depending on experience)
• Company pension
• Cycle to work scheme
• Generous employee discount
• On-site parking
• Fun company events and a real sense of team spirit

Key Responsibilities of the Customer Success Specialist:

• Respond promptly and professionally to customer queries via email, chat, phone, and social media
• Support customers across the UK, US, and Germany (no German language required!)
• Maintain accurate customer accounts and ensure every issue is fully resolved
• Share customer feedback to help enhance our products and service
• Work closely with a friendly, collaborative team to build trust and deliver solutions
• Represent the voice and values of our two beautiful brands

What We’re Looking For:

• A confident communicator with excellent English and outstanding interpersonal skills
• Comfortable speaking with customers over the phone and in writing
• A team player who enjoys working in a fast-paced, customer-focused environment
• Must have the right to work in the UK

Why Join Us?

At Selective Marketplace, our in-house Customer Success team is the heart of our business. We don’t upsell or cold call—we simply provide smooth, thoughtful, and enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on delivering outstanding service, this is the role for you.

Ready to Let Your Career Shine?

Click APPLY to submit your CV for this exciting new Customer Success Specialist position and become a valued part of our growing team!