Customer Success Specialist - Get Staffed Online Recruitment Limited : Job Details

As a Customer Success Specialist at our client, your primary responsibility will be to provide continuous support to ensure customer satisfaction with the software system.

Whether you are a recent graduate looking to kickstart your career or someone considering a career change, they are looking for candidates who are enthusiastic about learning and growing within a well-established organisation. If you are passionate about customer service and would like to make a positive impact on the Care sector, they encourage you to apply.

The Job Role:

• Conduct online tutorials to assist customers in maximising their user experience.
• Maintain accurate customer records in Salesforce to ensure efficient communication and support.
• Focus on customer engagement and communicate the benefits of their software consistently.
• Creatively and effectively resolve customer queries to ensure customer satisfaction.
• Collaborate with colleagues to meet performance metrics and stay informed about industry trends.

What They’re Seeking in a Candidate:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in Salesforce or willingness to learn.
• Ability to work collaboratively in a team environment.
• Prior experience in the Care sector or customer support is a plus.

This is a hybrid role – onsite in our client’s Monmouth office for three days a week, with the flexibility to work remotely for the remaining two days.

The annual salary is £25,000 plus the following benefits:

• Nest Pension
• Vitality Health Insurance, once probation is complete – Option to add dependents at your own cost
• Perkbox App benefits from day one
• 29 days of annual leave, increasing with length of service
• Length of service rewards at 1, 3, 5, 10 years
• Employee Assistance Programme
• 3 Give Back days a year to support your favoured charity
• 2 Upskilling days a year