Customer Success Representative - Nigel Wright Group : Job Details

The OpportunityCustomer Operations Representative Northeast based – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough - TBCSalary £25-30k + BenefitsWe are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision, and customer focus.The PositionAs a Customer Operations Representative, you will play a key role in supporting order processing and customer service for wholesale accounts across Europe. Responsible for entering orders, preparing documentation, and ensuring smooth communication between customers and internal teams.Order & Invoice Processing

• Enter orders into Microsoft Dynamics 365 F&O with precision
• Prepare invoices, credit notes, and related documents
• Monitor stock availability and coordinate fulfilment

Customer Communication & Documentation

• Complete delivery templates and onboarding forms for major accounts
• Respond to customer queries regarding orders and shipments
• Liaise with logistics and finance to resolve issues

Operational Support

• Follow workflows for label creation, packing list updates, and order edits
• Maintain accurate product and customer data
• Flag recurring issues to the Customer Success Manager

The Person

• 1–2 years in customer service, order processing, or sales support
• Experience with Microsoft Dynamics 365 F&O (or similar ERP)
• Strong Excel skills (vlookups, formatting templates)
• Clear written and verbal communication in English
• Process-oriented with strong attention to detail

Nice-to-Have Experience

• Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
• Exposure to B2B logistics or 3PLs
• Familiarity with label/document automation tools like BarTender