Customer Success Manager - Cherry Professional - Relationship Led Recruitment : Job Details

Customer Success Manager | £25,750 plus performance bonus | Derby DE21Monday to Friday 9-5:30pm (hybrid after probation)As a Customer Success Manager, you will be the first point of contact for new clients, guiding them through their onboarding process and ensuring they get the most value out of our products from day one! Cherry Professional are seeking a highly motivated and experienced individual to deliver exceptional onboarding experiences, providing personalised training sessions, and conducting online seminars for larger groups. Your daily tasks will involve a mix of activities, including project managing setup, managing the onboarding process, and ensuring customers are fully integrated into the business ecosystemWhat we're looking for:

• Excellent interpersonal and communication skills
• Strong presentation skills
• Good Microsoft Office and CRM knowledge
• Ability to identify upselling opportunities of new features
• Marketing experience is desired
• Ability to see tasks through to completion
• Good customer relationship building skills
• Great organisational and multi-tasking skills

Nice to Have Skills

• Project/Account management or onboarding/training experience
• Experience of the property industry is desired
• Can-do attitude and will be highly self-motivated

Preferred Education and Experience

• We are looking for candidates with project/account management or onboarding/training experience
• Experience in the property industry is desired
• Minimum 2 years of experience in a similar role

The finer elements of the role include:

• Ensure a smooth and efficient onboarding process by collaborating with internal teams
• Provide training for both new and existing customers on all aspects of business platforms
• Conduct online training sessions for both individuals and large groups
• Highlight the return on investment (ROI) from the very beginning
• Identify opportunities to upsell additional products during the onboarding process
• Address customer queries and technical issues
• Develop and maintain strong, long-term relationships with customers

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