Customer Success Manager - Lucy Walker Recruitment Ltd : Job Details

Customer Success Manager£30,000 + Commission (around £8,000)

Introduction:

Our client, a successful tech company based in Leeds, is recruiting for a driven Customer Success Manager to join their team as a 12-month maternity cover. Specialising in cyber security, service solutions and data infrastructure, this client works with businesses on a national basis to support them in their tech needs.

Although initially starting as a maternity cover, there is a high possibility it will be extended to a permanent role due to company growth.

Why Apply?

If you are passionate about providing customers with a fantastic service and joining a company where you can make a meaningful impact, this could be the role for you. This client offers a fantastic working environment, positive culture, and sociable team.

Duties and responsibilities:

As Customer Success Manager, you will play a key role in ensuring our clients receive outstanding and support throughout their journey. This is a great opportunity to contribute to the long-term success of the business.

• Build and maintain strong client relationships.
• Arranging and attending monthly meetings to ensure customer satisfaction.
• Following up on any customer issues, coordinating internally to reach resolution.
• Manage Customer Renewals, negotiating and identifying upsell opportunities.
• Providing quote and invoices for customers, vendors and distributors.
• Administrative responsibilities: onboarding and offboarding on HubSpot.

Skills and Attributes of a Customer Success Manager:

• Essential: Previous experience in Customer Success, account management or similar roles
• Strong communication and relationship building
• A customer-centric mindset.
• Motivation and problem-solving skills.

This is a great opportunity for someone looking for a new challenge within the tech sector. It is a chance to build long-term customer relationships and provide a positive customer journey, whilst working within a supportive environment.

Please note, due to the number of responses we receive we are unfortunately unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.