Customer Services Manager - Reed : Job Details

Customer Service Manager

• Annual Salary: Up to £36k
• Location: BS16 - Emersons Green
• Job Type: Full-time

Join a bustling business in North Bristol as a Customer Service Manager. This role is perfect for someone with exceptional customer service skills or account management experience, ideally with a background in managing a small team. While experience in the industry is advantageous, it is not essential for candidates who have previously held a customer service manager position. You will be leading a team of 4 customer service advisors.

Day-to-day of the role:

• Manage a team of 4 customer service advisors who are responsible for looking after key accounts and providing estimates for print jobs.
• Oversee the daily operations of the customer service department to ensure efficiency and high standards of client service.
• Develop and implement strategies to improve overall customer satisfaction and loyalty.
• Monitor team performance, providing coaching and feedback to ensure continuous improvement.
• Handle complex customer service issues and escalate them appropriately.
• Collaborate with other departments to streamline processes and enhance service delivery.
• Conduct regular team meetings to update members on best practices and continuing expectations.

Required Skills & Qualifications:

• Proven experience as a Customer Service Manager or in a similar managerial role.
• Strong leadership skills with experience managing a team.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and make decisions quickly.
• Experience in the print industry is advantageous but not mandatory.
• Proficient in using customer relationship management (CRM) software.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.