Customer Services - The One Group : Job Details

Join a growing, fast paced and friendly Team! Customer Service Advisor with a mix of Administration based in King's Lynn.

Are you ready to be part of something special? Join a growing business as a Customer Service Advisor and be a crucial part of the journey towards excellence.

My client pride themselves on delivering an exceptional customer experience, and we're looking for someone just like you to help them achieve that. With big household names as their clients and a super friendly team, you'll be welcomed into a family-like atmosphere where your contributions truly matter.

Key Responsibilities:

• Develop and maintain close relationships with valued customers.
• Provide dedicated support and assistance to the sales team as needed.
• Answer incoming calls promptly and respond to customer requirements with enthusiasm.
• Prepare customer quotations with precision and attention to detail.
• Handle the processing of orders efficiently within specified time limits.
• Keep clients informed of any unforeseen delays or problems, ensuring transparency and trust.
• Meticulously upload all quotations and information onto the CRM systems.
• Follow up on all quotes and enquiries through to order completion, ensuring every customer feels valued and supported.
• Resolve account queries promptly and proactively chase overdue accounts to maintain healthy customer relationships.

Skills/Attributes We're Looking For:

• Friendly disposition that shines through in every interaction.
• A personable approach that fosters trust and rapport with the customers.
• Professionalism in all aspects of your work, maintaining their high standards at all times.
• Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.
• Demonstrated can-do attitude and tenacity of purpose, always striving to exceed expectations and deliver exceptional service.

If you have experience dealing with customer service and order administration and if you're ready to be part of a dynamic team where your efforts are truly appreciated and valued, then we want to hear from you! Apply now to hear more about a potential new exciting journey for you and be a part of something extraordinary.

Where Every Customer Experience Matters!

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