Customer Services Coordinator - Phillips Grant Ltd : Job Details

Customer Services Coordinator

Phillips Grant Ltd

Job Location : Harlow, UK

Posted on : 04/04/2025 - Valid Till : 16/05/2025

Job Description :

Are you a customer-focused professional with a passion for technical products, problem-solving and helping customers find the right solutions? If so, this could be the perfect opportunity for you!

We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Customer Services Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service.

Why Join This Team?

  • Varied Role - A great mix of customer service, technical support, and admin duties
  • Friendly, Supportive Team - Work in a small, close-knit office next to the factory
  • Stable & Established Business - Join a company with a strong reputation and long-term staff

Your Role:

Customer & Sales Support

  • Handling a wide range of customer queries about products & services
  • Managing incoming calls & emails professionally and efficiently
  • Assisting with technical queries and advising customers on product options
  • Processing payments & invoices

Administrative Tasks

  • Managing appointments, meetings & schedules
  • Handling incoming & outgoing mail/packages
  • Ensuring smooth day-to-day operations in the office

Technical Learning & Development

  • Gaining in-depth knowledge of the company’s products & manufacturing processes
  • Using this expertise to provide technical support to customers

What We’re Looking For:

  • Excellent communication skills - Clear, professional & confident
  • Organised & detail-oriented - Able to juggle multiple tasks
  • Ability to use Microsoft Office (Word, Outlook etc)
  • Professional & approachable - You’ll be the face of customer service
  • Ability to sell and promote the companys products
  • Able to commute daily to Harlow
  • Previous experience in a manufacuring company selling to trade would be ideal

The Details:

  • Monday - Friday, 8am - 5pm
  • Competitive salary - Based on experience
  • Office-based role in a friendly, established team

If you're looking for a stable, hands-on role in a growing business where your technical expertise and customer service skills will be valued, we'd love to hear from you!

Salary : 27000 - 35000

Apply Now!

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