Customer Services and Administration - Dynamite Recruitment Solutions Ltd : Job Details

Customer Services & AdministrationHybrid working  Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices  Location :Portsmouth Salary : £23500 plus an opportunity to earn an additional 5%  Plus, Fantastic benefits which include the following : Hybrid working  Pension - up to 15% contribution Employee car scheme  wellbeing hours  Employee car scheme  Gym memberships  Car schemes  Holiday of between 25 and 30 days dependant on level of service  Enhanced maternity , paternity and premature baby leave  Learning hours And several more    Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm   Dynamite Recruitments are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor and Administrator to join the business at this busy and demanding time. Our client provides a number of specialist service to customers and are growing considerably due to their success  As a Customer Service Advisor and Administrator , you will work within a specialist department and assist customers who have issues with their Vehicles  Key duties will also include

• You will be speaking to customers on the phone, as well as dealing with service and repair centres, body shops, and mobile repairers
• You will book in vehicles for MOTs , Services and Repairs
• You will take accurate information whilst processing the details onto the system
• You will manage multiple emails / a busy inbox and be able to prioritise and work to deadlines.
• You will arrange courtesy cars and manage cars out on hire
• You will chase garages for updates on vehicles and manage any expectations and issues that may arise
• You will complete high volumes of administration, updating spreadsheets, managing an electronic booking system , producing legal certificates and documents and updating client records with accuracy

    The ideal Customer Service Advisor / Administrator will have / be  

• Previous experience of managing customers via email and on the telephone.
• Will have the ability to multitask
• Will be well organised
• Will have the ability to take down information quickly and with accuracy
• Will be fully competent in using Microsoft Word and Excel
• Will have excellent attention to detail
• Will have good administration skills
• Will enjoy being busy

To be considered please submit your CV asap INDB