Customer Services Advisor - Reed : Job Details

Role: Customer Services Advisor

Location: Hedge End (Office Based)

Hours: Monday to Friday (7.30am - 4.30pm and 10am - 7pm)

Salary: £29,500 per annum

Key Responsibilities

• Respond to customer enquiries.
• Resolve complaints and issues efficiently and empathetically.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and refunds in line with company procedures.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure smooth customer experiences.
• Identify opportunities to improve customer service processes.
• Meet performance targets including response time, resolution rate, and customer satisfaction.

Skills & Experience Required

• Previous experience in a customer service role (essential).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and manage multiple tasks.
• A positive attitude and a genuine desire to help customers.

Benefits

• Annual Pay Reviews – Regular reviews to ensure your compensation reflects your performance and market standards.
• Company Bonus Scheme – Performance-based bonuses to reward your contributions.
• Christmas Shutdown – Enjoy a well-deserved break during the festive season.
• Holiday Buy & Sell Scheme – Flexibility to adjust your annual leave to suit your lifestyle.
• Complimentary Eye Tests – Free eye examinations to support your health and wellbeing.
• Exclusive Discounts – Access to savings on a wide range of products and services.

Next StepsApply online or contact the Reed Southampton office for further details