Customer Services Advisor - Reed : Job Details

Location: REDHILLTeam: Customer Services

£26,750 p.a.

Full time, 36 hours

Hybrid working - expected office days 5 days per week commencing role, with increased flexibility following completion of onboarding.

A valued client is seeking a proactive and personable Customer Services Advisor to join their dedicated Customer Services team. This is a fantastic opportunity for someone who thrives on helping others and enjoys working in a fast-paced, people-focused environment.

?? Key Responsibilities:

The successful candidate will be the first point of contact for customers, delivering exceptional service across various channels including phone, email, live chat, social media, and face-to-face. Responsibilities include:

• Providing accurate and timely responses to customer enquiries.
• Resolving queries at first point of contact wherever possible.
• Escalating complex issues appropriately and completing any necessary follow-up or administrative tasks.

?? Ideal Candidate Profile:

The ideal candidate will bring:

• Experience in a customer-facing role with a strong understanding of service standards.
• Knowledge of repair and maintenance processes.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with a diverse customer base.
• Confidence using digital tools and IT systems.

To create a great experience for customers, this organisation believes in creating a great experience for its people. What they offer goes beyond the ordinary—this is a chance to join a community of like-minded individuals who are passionate about making a difference.

�? The Reward Package Includes:

• Competitive salaries
• Flexible working and generous leave entitlement for a healthy work/life balance
• Strong focus on learning and development, with opportunities to grow professionally
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Interested in making a real impact? This is more than just a job—it’s a chance to be part of something meaningful.