Customer Services Administrator - IRIS Recruitment : Job Details

Customer Services Administrator

Location: Bromley, Kent

Salary: £23,800 per annum

Full Time

As a Customer Service Administrator in our Admin team, you will be providing administrative support services for our clients customers and their field based teams, from initial contact through to the end of the contract terms, and to providing excellent customer services measured against service standards.

You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information in a professional manner.

You will be joining a busy team who manage a variety of queries. If you like investigating why something has gone wrong you will enjoy being part of this team.

Key Responsibilities & Duties

• To answer and manage a large volume and variety of telephone enquiries

• To respond to customer correspondence by letter and email

• To liaise with our Customers, Financial Advisers and third parties, to process and administer instructions and enquiries.

• To work as a team to ensure that service standards are met

Knowledge, Skills and Experience

• Excellent telephone manner and customer service skills

• Strong written and oral communication skills

• Good computer skills

• Strong attention to detail

• Ability to work effectively within a team

• Good organisation skills and ability to prioritise to meet business deadlines

What our client offer you:

• £23800 annual salary (pro rata)

• 25 days annual holiday plus bank holidays (pro rata)

• Contributory Pension scheme

• Life cover

Working hours are 35 hours a week Monday to Friday. Start times will vary each week 8.30 - 16.15 or 9.15 - 17.00. After a successful training period there is flexibility to work from home up to 2 days a week. Mondays and Fridays are always office days.

About our client

Our client is not your typical financial services provider. Those who join their purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. They help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What they do

They help everyday families achieve their financial goals and make a lasting difference in their lives and communities. They continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at their Head Office in Bromley.