Customer Service Team Leader - Robert Walters : Job Details

Customer Service Team LeaderWarrington (on-site)£28,704Full-time, 40 hours per week (5 days in 7, shifts between 7am-9pm, including weekends on rotation)Start Date: 15th September 2025

Are you a natural people leader who loves coaching and supporting a team to deliver brilliant customer service? We're looking for a Customer Service Team Leader to join our growing Warrington team.

This is a hands-on leadership role where you'll motivate, develop, and guide your team to deliver the best possible service. You'll also get the chance to shape processes, support escalations, and make a real impact in a business that values your ideas.

What's in it for you:

• Competitive salary of £28,704

• Clear career progression and development opportunities

• Enhanced maternity/paternity leave

• Company pension scheme

• Retail and online discounts

• Employee reward and recognition schemes

What you'll do:

• Lead, motivate, and coach your team to deliver excellent service

• Support with escalated customer queries and complaints

• Monitor performance and quality against KPIs

• Handle absence management and team admin tasks

• Encourage a positive, supportive culture where ideas are heard

What we're looking for:

• Experience leading or supervising a customer service team (or transferable leadership experience from another industry)

• Strong people skills - able to motivate and coach individuals

• Confident decision-maker with great organisational skills

• Positive, hands-on approach and willingness to learn

Apply today and step into a rewarding leadership role where your contribution will be recognised and valued.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates