Customer Service Team Leader - Healix : Job Details

Your role will entail:

Taking tactical action as agreed with management to positively effect performance as the channel flows indicate

Coach and mentor each team member in line with each individual’s  Personal Development Plan (PDP) and training pathway

Conduct  team’s scheduled 1-2-1 meetings .

Be an Expert Subject Matter Expert.

Able to share knowledge with all operational personnel as required for client and member queries

Motivate team to ensure all are engaged to perform in the most effective way

About The Role

We are looking for the following skills and background:

·      Good problem solving and analytical skills

·      Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.

·      Ability to identify when it becomes appropriate to escalate a problem.

·      Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.

·      Strong diplomatic communicator at all levels; verbally and written to build and maintain internal and external relationships.

·      Able to demonstrate critical independent thinking and the ability to multi-task in situations where in the outcome is time sensitive.

·      Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.

Required Criteria

• Ability to motivate the team
• Experience in leading a team in a Customer Service / Contact Centre environment
• Team Player

Desired Criteria

• Experience in Claims Handling

Skills Needed

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. 

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working

Salary

£30,000.00 - £33,000.00 per year