Customer Service Team Leader - Elevation Recruitment Group : Job Details

Customer service Team Leader

Bradford – HYBRID (2 office days)

Up to £33,000

Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.

This role will play a pivotal part within the business to ensure the best service is provided to both UK and overseas commercial customers.

• Your team will be responsible for managing all customer service interactions, ensuring resolution, and delivering an exceptional experience
• You and your team will oversee administrative tasks within the purchase to pay function of the business
• You will provide insights and recommendations to enhance customer service
• You will act as the point of escalation for customer complaints to ensure swift resolution
• You will take ownership of administrative processes and drive efficiency and effectiveness
• Tackle operational issues, optimising resources and demonstrating the value of shared services
• Leveraging your expertise in products and supply chain processes, you'll mentor your team to deliver high quality service and drive operational efficiencies
• Proactively identifying inefficiencies, you'll lead continuous improvement initiatives
• Fostering a culture of service excellence, you'll inspire your teams to prioritise customer satisfaction
• Providing insightful management information, you'll pinpoint trends and anomalies requiring attention

Requirements for the role

• Proven track record in management roles within customer-facing environments
• Demonstrated ability in investigating complaints and resolving issues effectively
• Comprehensive understanding of customer operations, supply chain processes, and product knowledge
• Proficiency in generating insightful management reports
• Strong verbal, written, and numerical communication skills