Customer Service Support Co-Ordinator - Reed : Job Details

• Job Type: Full-time
• Location: Rickmansworth

We are looking for a dedicated individual to join our services team, providing essential support to achieve new business and retention targets. The role involves a variety of tasks that require a high level of competence, accuracy, professionalism, and attention to detail. If you have a customer-centric approach and are looking to contribute to a dynamic team, this opportunity is for you.

• Answering inbound calls, including claims overflow calls.
• Managing the distribution of all correspondence received via post and email.
• Overseeing inboxes for team members 
• Maintaining postage credit and ordering stationery.
• Preparing and sending member documentation.
• Reviewing outstanding renewals and following up on customer invoices.
• Recording all documents 
• Liaising with clients
• Ensuring compliance with regulatory requirements and internal guidelines.
• Providing excellent customer service by communicating clearly and professionally.
• Attending regular review meetings and appraisals to monitor progress and identify training needs.
• Suggesting process improvements to enhance efficiency and client benefits.
• Building professional relationships and supporting team members to achieve team goals.

• Customer service experience is preferable.
• Excellent communication skills, both written and verbal.
• Ability to listen, respond effectively, and reason through potential problems.
• Capable of building rapport and successful relationships.
• Empathetic with the ability to understand and respond to different perspectives.
• Strong organisational skills with the ability to manage multiple demands.
• A proactive approach with a ‘can-do’ mentality.
• Self-motivated and results-driven.

• Excellent company benefits
• Supportive team environment.

To apply for the Services Support role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.