Customer Service Supervisor - Lloyd Recruitment Services Ltd : Job Details

Lloyd Recruitment Services are working with an established company based in the outskirts of Haywards Heath who are looking to recruit a Customer Service Supervisor.

What's in it for you?

• Salary up to £28,000
• Monday to Friday, 9am-5:30pm
• On site parking
• Plus excellent company benefits

Main responsibilities for the Customer Service Supervisor:

• Answer all calls that come through to the Customer Services Team
• Assist customers with their query in a positive and solution driven manner
• Handle any customer service and after sales issues
• Responding to issues decisively and providing the best possible solution
• Managing a personal inbox for all queries, requests and orders
• Overseeing sales inbox across all brands
• Answering and responding to customer service inbox emails
• Liaising with Sales Reps for current and aftersales issues
• Completing all paperwork
• Taking ownership and responsibility for any issues when answering the phone
• Ensuring a satisfactory conclusion for the customer
• Working closely with other departments to resolve issues and provide excellent standards of customer service

Skills and experience needed to be a successful Customer Service Supervisor:

• Previous customer service experience
• Excellent attention to detail
• Professional telephone manner, remaining calm and professional
• Confident in handling and resolving customer issues
• Customer focused
• Competency with computer systems

Refer a Friend and Earn:

Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to £500. Visit our website for full details.

Application Note:

Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.