Customer Service Specialist - Office Angels : Job Details

�? Join Our Team as a Customer Service Specialist! �?

Are you passionate about delivering exceptional customer service in a dynamic environment? Our client, a leading organisation in the Manufacturing & Production industry, is looking for a motivated Customer Service Specialist to join their team in Staines-upon-Thames. This is a fantastic opportunity to make a real impact in a role that is at the heart of the business!

?? Contract Details:

Contract Type: Temporary (9 months)Start Date: October 1, 2025Annual Salary: From £28,000Working Pattern: Full Time

? Position Summary:Reporting to the Operations Manager, you'll provide vital support to customers, Regional Sales Managers, and Project Teams. You'll manage customer orders, shipping, and invoicing, ensuring that our clients receive the highest level of service and satisfaction.

?? Major Job Functions:

• Manage all sales order processing, from receipt through to invoicing.
• Provide timely updates to customers regarding order status.
• Collaborate with colleagues on technical queries and customer delivery expectations.
• Create bespoke documents, manuals, and data sheets for customers.
• Handle inquiries through various communication channels (phone, email, Zoom, Teams).
• Assist with stock takes and resolve discrepancies.
• Support finance teams with account creation, invoice queries, and annual audits.
• Maintain and monitor customer mailboxes and portals.

�? Key Skills and Behaviours Required:

• Experience in customer order management and processing.
• Strong understanding of customer service excellence.
• Proficient in Microsoft applications with great numerical accuracy.
• Articulate communicator with excellent attention to detail.
• Ability to prioritise and manage multiple tasks effectively.
• Team player who can also work independently.

Behaviours:

• Positive and enthusiastic attitude ??
• Flexibility in adapting to changing priorities ??
• Calm under pressure to manage stressful situations.
• Friendly, approachable, and supportive to team members ??
• Self-aware and confident in expressing ideas.

Why Join Us?This is not just a job; it's an opportunity to grow and thrive in a supportive environment where your contributions are valued. If you're ready to take your customer service skills to the next level in a rewarding role, we want to hear from you!

?? How to Apply:If you're excited about this opportunity, please submit your application! We can't wait to meet you and see how you can contribute to our vibrant team! ??

Join us in making a difference! �?

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.