Customer Service Specialist - Michael Page Business Support : Job Details

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Client Details

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Description

As a Customer Service Specialist you will be supporting the offshore team with more complex queries from customers you will be investigating these cases coming into the contact centre ensuring service level agreements are met and the highest standard of service is provided to the customer.

You will be managing trust pilot reviews looking at ways to improve the customer experience and analysing data providing recommendations to senior management.

The role will be corresponding with customers over the phone and email assisting with a range of queries and resolving any issues and problems.

Profile

Previous customer service experience and working within an offshore department desirable

An excellent problem solver

Excellent communication skills and a confident telephone manner

Able to multi task and work in a fast paced environment

Passionate about delivering the best experience and looking at ways to improve the customer journey

A keen eye for detail and good organisation

An excellent team player

Job Offer

Salary of £28085+ reputable organisation within the energy sector+ full training provided+ superb progression and development opportunities+ easily accessible location+ free parking+ excellent benefits+ exciting time to join the business+ excellent offices and facilities+ no shift patterns or weekends+ great team and culture+ immediate interview and start available