Customer Service Specialist - Careers In Group : Job Details

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in UK, Germany and France, is responsible for sales, marketing, distribution, and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for anOrder Entry & Customer Service Advisor - German speaking (f/m/d)The role involves issuing quotations, processing customers orders and returns, account creation, credit checking, and providing email, telephone and web chat support to our customers. This support includes responding to general queries, issuing returns authorisations and providing information on existing orders.Essential Functions:Processing standard orders, scheduling agreements and web orders using SAPProvide customer service support via email, telephone and web chat in a timely and professional mannerCreate customer accounts, and credit check existing and new accountsProvide quotations for standard opticsManage open sales orders and expediting purchase ordersProcess returns requests through CRM, and returned orders through SAP, and related stock transactionsCommunicate actively and collaborate with internal departments like Sales, Supply Chain and FinanceFollow up customer and internal queries in a timely mannerCapturing customer feedback to constantly improve our serviceYour profile:Working experience in a customer service role within a similar environmentGood computer literacy and ability to learn new systems (experience with SAP advantageous)Fluent in English and German, both written and spokenAble to provide an excellent service experience to our customersPrecision and attention to detailExcellent communication skills (incl. exceptional telephone manner)Flexible and adaptable approach to workWhat we offer:A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit, and can expect extensive training programs and internal development opportunities.Edmund Optics provides a range of employee benefits alongside the salary package including:company pension schemeprivate medical & dental insurancesubsidised gym membershipcompany events and a lot more...The workplace will be in York, UK (hybrid working is possible).