Customer Service Specialist - Bristol onsite - Teleperformance Ltd : Job Details

• Start Date:

  8th September 2025

• Salary:

  £12.60 per hour

• Site:

  Spectrum House, Central Bristol - this is an

  onsite role only

  , no work at home

  option

  available 

• Shifts

  : 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)

• Training Duration:

  2 weeks  

Could this be the opportunity you have been waiting for?

• Would you love to be part of

  a

  n energetic and compassionate

  team that plays a key role in supporting one of the world’s most trusted

  international

  newspapers?

• Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?

  As we say, our callers want to talk to people with personality. People who will listen,

  understand

  and ask the right questions to find the best solutions!

• Can you use your

  great communication

  skills

  to provide

  top-tier customer service through phone, live

  chat

  and email?

• Are

  you customer focused with a proactive

  and self-motivated

  approach

  to how you work?

• Do you have good technological skills (both on PCs and in using mobile applications?

Values we look for you to have:

• Process Excellence

• Collaboration

• Communication

• Emotional Intelligence

• Open-Mindedness

• Critical Thinking

• Solution Orientation

• Entrepreneurship

If

you are thinking this sounds like you and you are answering

YES

to our questions

...

then you could be our next customer service superstar

!

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.  

We have a reputation for our hard work, impressive results, and an incredible work environment,

what’s

not to love? 

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way

they

need.

We offer a multi-channel approach, meaning we support in

various ways

, such as telephone, email, and web chat, through to white mail and social media interactions.

We invest in our teams and

provide

some fantastic opportunities for progression.

If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.

Job Overview

As a member of our

expanding team

here

at Teleperf

o

rmanc

e

, you will have the opportunity to take on a variety of responsibilities within your role; such as: 

• You will be

  the first point of contact to

  assist

  customers with their online subscription enquiries and account management.  

• You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails. 

S

till interested

…Great

News

!!

Well

here is what a typical day

In

the office will look

like..

• You will start your day signing into your systems, making sure you are ready for the day ahead.

• You will engage with a variety of customers who have questions

  regarding

  their online subscription.

• You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions,

  payments

  and online accounts

  -T

  his could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.

• Working in a

  fast-paced

  targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game

  at all times

  .

• With an hour of rest time (made up of 30 minutes for lunch and 2 x

  15 minute

  breaks) you will always have time to catch up with friends, get something to eat in the town centre, or

  perhaps grab

  some fresh air and go for a walk.

The start of your journey with Teleperformance

You get t

wo weeks

classroom-based

training (paid of course) followed by two further weeks in our graduation bay.  This is where the action happens, and where you take your first live calls. This is also where the nerves