Customer Service Scheduler - Reed : Job Details

Customer Service Scheduler

Location: Birmingham (B33)

Reports to: Service Desk Manager

Salary: £27,500

Full-Time | Permanent | Office Based 

Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you!

We’re looking for a Customer Service Scheduler to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities.

What You’ll Be Doing

• Coordinating and scheduling engineer visits for planned and reactive maintenance.
• Acting as the first point of contact for customer queries and service requests.
• Maximising engineer utilisation and ensuring SLA compliance.
• Liaising with internal teams, subcontractors, and suppliers to deliver seamless service.
• Managing subcontractor bookings and raising orders in line with company procedures.
• Tracking job completion and ensuring accurate reporting across departments.
• Supporting national and key account customers with high-level service coordination.
• Generating KPI and business performance reports to support operational goals.

What You’ll Be Accountable For

• Optimising engineering hours and reducing non-productive time.
• Meeting daily/weekly revenue targets.
• Ensuring detailed and accurate processing of service calls.
• Supporting five engineers within your designated business area.

What We’re Looking For

• Strong communication skills with customers, engineers, and internal teams.
• Proven ability to resolve customer issues and manage competing priorities.
• Commercial awareness and a results-driven mindset.
• IT literate (Word, Excel, Outlook) and confident working with service databases.
• Calm, resilient, and flexible under pressure.
• Experience in a fast-paced service environment is essential.

Why Join our client?

• Be part of a collaborative and supportive team.
• Make a real impact on service delivery and customer satisfaction.
• Opportunities for growth and development within a leading service organisation.

Ready to take the next step in your career?

Apply now or contact us to learn more about this exciting opportunity!