Customer Service Sales Executive - Irlam Associates : Job Details

Job Title: Sales Executive + COMPANY CARSalary: £25,000 Basic OTE, £40,000 + (Company Car Provided)Shift Pattern: Monday – Friday 12pm – 8.30pmRole PurposeThe main objective of this role is to operate as a Sales Executive for the residential market, working in a defined geographical area selling TV & Broadband packages to homes. You will report to your Regional Sales Manager and be required to deliver results in line with individual, team, and overall business objectives.Key Responsibilities

• Seek out and target new customers and new sales opportunities through quality cold calling into homes in your territory.
• Meet with homeowners to review their telecommunication needs and offer a full quotation on their accounts.
• Upload newly acquired sales onto your fully automated tablet solution (iPad).
• Maximise every interaction using referrals.
• Represent the brand with professionalism.
• Ensure company procedures and processes are always adhered to.
• Maintain up-to-date product knowledge.
• Consistently demonstrate high levels of commitment, motivation, and performance in line with KPIs and in pursuit of business objectives and company values.

Typical Outputs

• Achievement of sales targets.
• Achievement of individual and team KPIs.

Personal Specification (Technical skills, Knowledge, Experience)

• Demonstrable experience of ensuring customer satisfaction through quality and compliant customer interactions.
• Strong organisational skills to maximise opportunities for sales and to ensure quality journey planning.

Competencies

• A self-driven approach, performing against targets, striving to over-exceed and challenge personal and team goals.
• Thrives in a fast-paced environment, where resilience and strong communication skills are required.
• Empathetic in approach with the ability to understand customer needs.
• Pro-active and strategic in approach, recognises and considers the bigger picture.
• Complete and thorough understanding of the business environment in which you are operating.