Customer Service Representative Maidenhead - Adecco : Job Details

Adecco are currently recruiting for a customer service advisor to be based in Maidenhead

The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £13.00 /£14.00 - 6-9 Month Contract

Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.

Accountabilities

Customer Service:

• Adherhance to Customer Service processes and procedures
• Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
• Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
• Receiving and processing incoming customers' orders and queries
• Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
• Point of contact for external remote sales team with any order/query issues
• Strong collaboration within business operations and customer services team
• Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc

Financial and Quality compliance:

• All Creation of new customer accounts ensuring all financial controls are adhered to.
• Support and liaise with accounts team, credit checking.
• Ensure quality compliance during new account processing, from setting up new account - delivery of product.
• Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)

Training and Compliance

• Ensuring all SOP and training are up to date in timely manner.
• 100% compliant with policies and procedures

Experience/Competencies

• Customer service background
• SAP experience preferable
• Microsoft Office, including strong Word, Excel skills
• Understanding of logistic/supply chain processes

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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