Customer Service Representative - Optima Recruitment : Job Details

Customer Service Representative

£25,700 + bonus | Hybrid (2 days office, 3 days WFH)

Full training provided | Clear progression opportunities

We’re working with a leading global organisation that is expanding its Client Services team. They are looking for motivated Customer Service Representatives who are confident communicators and passionate about delivering an exceptional customer experience.

If you have previous customer service experience—whether in an office, retail, hospitality, or another customer-facing environment—and you’re looking to develop your career within a professional, supportive business, this could be an excellent opportunity.

• Manage client and adviser queries via phone, email, and letter
• Take ownership of customer enquiries and see them through to resolution
• Provide clear, accurate information on products and services
• Handle calls professionally and resolve concerns effectively
• Support vulnerable customers with care and patience
• Build rapport and maintain high service standards

• Previous customer service experience required
• Excellent communication skills—both written and verbal
• Confident telephone manner with the ability to build rapport
• Strong customer focus and a commitment to delivering outstanding service
• Comfortable using digital tools and open to learning new systems
• Good level of education (GCSEs or equivalent, including English & Maths)

• £25,700 base salary + 10% bonus
• Hybrid working (2 days in the office, 3 days from home)
• Regular salary reviews
• Private medical insurance
• Buy and sell holiday scheme
• On-site gym facilities
• Comprehensive training programme and study support
• Clear progression pathways
• Friendly and supportive team environment

Refer a Friend – Earn £100!

If you know someone searching for a new opportunity, refer them to Optima. If they’re placed and pass probation, you’ll receive a £100 retail voucher.

Please note: If you have not heard from us within 5 working days, unfortunately your application has not been shortlisted.

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