Customer service representative - Randstad Delivery (GBS) : Job Details

Are you an experienced customer service advisor with strong administration skills? Do you have the organisational skills to manage your own time in a hybrid role working 2 days in the office and 3 days remote?

If this sounds like you then why not apply for our Customer Service Representative role, working for one of the UKs largest steel manufacturing companies in the UK.

Responsibilities:

• Providing a high level of customer service to new and existing customers via telephone and email
• Entering numerical and personal data onto the system efficiently and in a timely manner
• Processing pre calculated orders into the system for distribution
• Managing data and coordinating activities to ensure the smooth operation of the department daily
• Supporting the Urban Business team with administrative tasks relevant to the department
• Signposting customers in the right direction for any invoice queries
• Undertaking follow up enquiries

Essential requirements:

• Good IT literacy especially with MS Office
• Previous experience within an office environment
• Strong verbal and written communication skills
• Clear and concise telephone manner
• Ability to work on own initiative
• Great eye for detail
• Previous data/order entry experience (low and high volume)

Desirable requirements:

• Driving licence and use of a car
• SAP experience

Benefits:

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)

Randstad Business Support is acting as an Employment Business in relation to this vacancy.