Customer Service Representative - Reed : Job Details

Customer Service RepresentativeLocation: Liverpool (Hybrid)Salary: £23,600paType: Full-time, with training provided

Shifts:

• Mon–Sat: 08:00–20:00
• Sun: 09:00–18:00
• Rotational pattern: 1 late week in 4, 1 weekend in 3

I'm working with a legal services client seeking a Customer Service Representative to join their Outbound team. This role involves supporting customers after motor accidents, helping them understand their legal rights and access compensation services—without cold calling.

Key Responsibilities:

• Handle inbound/outbound calls to guide customers through legal claims processes.
• Convert referrals into personal injury or ULR claims.
• Deliver excellent service with clear, empathetic communication.
• Meet performance targets and collaborate with internal/external teams.
• Resolve issues efficiently and contribute to process improvements.
• Stay compliant with regulatory and internal procedures.

Ideal Candidate:

• Experience in a contact centre or phone-based customer service role.
• Strong communication, time management, and problem-solving skills.
• Confident handling objections and promoting services.
• Comfortable working independently in a fast-paced environment.
• IT literate with attention to detail.

Benefits:

• 22 days holiday + bank holidays (buy/sell options)
• Hybrid working & “dress for your day” policy
• Medicash plan, life assurance, pension
• Volunteering days & matched charity giving
• Funded social events & driving theory test
• Ongoing training and development