Customer Service Representative - Owen Daniels : Job Details

Are you an experienced customer service professional with a background in sales office administration? Do you thrive in a fast-paced manufacturing environment and enjoy being the key link between sales, customers, and production teams? If so, we want to hear from you!We’re seeking a Customer Service Representative to join a leading manufacturer in Newport. You’ll play a vital role in ensuring smooth order processing, accurate documentation, and excellent communication across customers, agents, and internal departments.Customer Service RepresentativePermanentUp to £30,000 per annum 37.5 hours per week, worked on a flexible basis9:00am - 17:00 Monday to Friday, 9:00 - 12:00 Friday(Core hours: Mon–Thurs 9am–12pm & 2pm–4pm, Fri 9am–12pm)NewportPlease note: public transport links to the site are very limited and infrequent.Job Description

• Prepare quotations and liaise with the Machine Shop for lead times and costs
• Raise production orders and oversee shipping and invoicing, ensuring correct documentation is in place
• Prepare BOMs, routings, cost roll-ups, and work files
• Act as a key point of contact between Sales, Production, and customers to meet agreed schedules
• Maintain accurate records of orders, deliveries, imports, and exports
• Manage inter-plant replenishment and the washed boats process
• Handle general reception and administration duties

Essential Experience & Skills

• Previous experience in an office-based, customer-facing role
• Understanding of sales order processes within a manufacturing environment
• Proficiency in MS Word, Excel, Outlook
• SAP experience required

Company Benefits

• 25 days holiday + statutory and bank holidays
• Health cash plan
• Private medical insurance (option to add family members)
• 4% pension contribution
• Death in service cover
• Up to 5 weeks company sick pay per year