Customer Service Representative - Jackson Hogg - Tech : Job Details

Job Title: Customer Service Advisor (x2)

Location: Barwell, Leicestershire

Salary: £25,000- £27,000

Type: Full-Time, Permanent

Working Hours: Monday to Friday, 8:30 am – 5:00 pm

Start Date: ASAP

Are you ready to take your first step into a dynamic customer service career - or looking to bring your existing skills to a new, fast-paced environment?

We’re currently recruiting 2 Customer Service Advisors on behalf of a leading company in Barwell, known for its innovation, strong ethical values, and environmental focus. Whether you’re just starting out or already have experience, this is a fantastic opportunity to join a supportive and thriving business.

About the Role:

You’ll be joining a busy customer service team where no two days are the same. The role is perfect for someone who enjoys problem-solving, building relationships, and working as part of a collaborative team. Full training will be provided, so previous experience is welcome but not essential.

Key responsibilities:

• Be the first point of contact for customer queries by phone and email
• Process customer orders quickly and accurately
• Handle complaints and issues with professionalism and care
• Maintain accurate records of customer interactions and order updates
• Collaborate with other departments to meet customer needs and team targets
• Support data entry tasks including updating weekly stock sheets

What we're looking for:

• Excellent communication skills (written and verbal)
• Strong organisational skills and attention to detail
• A friendly and proactive approach to solving problems
• Comfortable working in a fast-paced environment
• Ability to work both independently and as part of a team

Why Apply?

• Friendly, supportive working environment
• Great entry-level opportunity with career development potential
• Monday–Friday daytime hours – no evenings or weekends