Customer Service Representative - Accomplish Today : Job Details

About the Role:

Accomplish Today's client is looking for Customer Service Representatives (CSR) to join their client dynamic & award winning team, due to continued growth. You’ll be the first point of contact for their customers and clients, providing exceptional service, resolving inquiries, and ensuring a seamless experience. This role is perfect for someone who thrives in fast-paced environments and enjoys problem-solving with a customer-first approach.

• Respond to customer inquiries via phone, email or live chat with professionalism and efficiency.
• Resolve complaints and provide accurate information about the market leading service
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to escalate complex issues.
• Identify opportunities to upsell/cross-sell products or services where appropriate.
• Meet or exceed KPIs (e.g., response time, resolution rate, customer satisfaction scores).

• Experience: 1+ years in customer service or call centre roles (fresh graduates with relevant skills considered).
• Excellent verbal/written communication.
• Active listening and problem-solving abilities.
• Proficiency in Microsoft Office and CRM software.
• Patience and empathy when handling frustrated customers.
• The ability to build rapport.
• Effective time management

• Competitive salary
• Company benefits too long to list
• Career growth opportunities in customer success or team leadership.
• Supportive training and mentorship programs.