Customer Service Representative - i2i Recruitment Consultancy : Job Details

Customer Service RepresentativeLocation: GloucesterSalary: £23,000 + BonusHiring Multiple Candidates£23,000 base salary plus annual team bonus | 35-hour working week | Fun team incentives | Ongoing career training and development | Clear opportunities for progression | Free onsite parking | Supportive and inclusive work environmentWhat You’ll Be Doing:

• Responding promptly and professionally to a wide range of customer queries across various communication channels.
• Keeping customers updated when follow-ups are required or when arranging service engineer visits.
• Performing initial triage of connectivity issues and escalating or scheduling engineer support where necessary.
• Assisting potential customers in understanding the company’s products and packages.
• Working collaboratively with colleagues to ensure customer needs are met effectively.
• Recommending relevant products and services that may enhance the customer experience.

What We’re Looking For:

• A strong communicator with a natural ability to connect with people.
• Excellent interpersonal and listening skills.
• A proactive problem-solver who takes ownership of customer issues.
• Organised, self-motivated, and adaptable in a fast-paced environment.
• Someone who thrives on delivering high-quality customer service and making a lasting impression.

Are you passionate about delivering outstanding customer service? Join a fast-growing and forward-thinking broadband company in Gloucester that is making waves in the industry. This is your opportunity to be part of a dynamic and supportive team where your contributions make a real difference.Interested? Send your most up-to-date CV to FRAN at i2i recruitment today!Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.