As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads. This role involves various customer service duties as the main forefront contact for any inventory or product queries. You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.
Client Details
Our client is a well-established entity in the manufacturing industry, boasting a large team of dedicated professionals. Their commitment to delivering quality products and exceptional customer service has earned them a significant market share within the sector. Their reach spans across the country, Europe, America and Asia. With this, you will be tasked to service a diverse range of customers and representatives on a high-volume basis.
Description
Key duties consist of:
- Manage and maintain client relationships
- Identify and resolve customer issues promptly
- Swiftly and precisely inputting received orders into our system
- Managing phone calls and emails by addressing customer inquiries, resolving issues, and monitoring order status and delivery schedules
- Upkeeping customer records and files, encompassing contact details, delivery information, and pricing
- Facilitating the swift and seamless account opening for new customers, collaborating with colleagues at the head office
- Engaging in outbound sales calls, such as following up on quotations and leads in coordination with the sales team
- Coordinating and overseeing customer deliveries and samples
- Documenting processes and procedures as we establish operational norms in the new office
- Coordinate with the sales team to increase sales opportunities
- Contribute to team efforts by accomplishing related results
- Efficiently coordinating and documenting delivery processes, updates and stock intake levels
- Monitor and analyse customer's usage of our product
- Ensure high levels of customer satisfaction
- Understanding in-depth products available and stock trends
- Develop and implement strategies for retaining customers
- Prepare reports on account status
Profile
A successful Internal Account Manager should have:
- Experience in a customer service role within an industrial setting
- Fluent in English (Required)
- Multilingual (optional)
- Strong communication and interpersonal skills
- Proficient in Salesforce, CRM, Excel or others
- Ability to build and maintain strong client relationships
- Problem-solving skills and a customer-oriented approach
Job Offer
- Basic salary of 25,500 to 28,000 DOE
- Sales target bonus of approx 10% yearly increase
- Opportunity to work with a leading company in the manufacturing industry
- An inclusive and supportive company culture
- Extensive onboarding and platform system training
- Potential for growth and professional development
- Numerous professional opportunities into cross-sales or other departments
- Salary increase upon yearly review
- Flexible working patterns
- Mon-Fri 40hr working week