Customer Service Representative (German-Speaking)Horsham (Onsite)£24-26k, DoE
We are currently seeking a dedicated and enthusiastic German-Speaking, Customer Service Representative to join a respectable manufacturing organisation.
Responsibilities:
- Provide excellent customer support via phone, email, and chat channels in German.
- Address customer inquiries, concerns, and issues in a timely and professional manner.
- Assist customers with product information, order processing, and problem resolution.
- Collaborate with other teams to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Fluency in written and spoken German is essential for this role.
- Minimum 2 years of experience in a customer service or support role.
- Strong communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Excellent problem-solving skills and a customer-centric approach.
- Proficiency in using customer service software and Microsoft Office Suite.
Benefits:
- Opportunities for career growth and development.
- Friendly and supportive work environment.
- Training and ongoing support provided.